جلد 34، شماره 1 - ( 1-1402 )                   جلد 34 شماره 1 صفحات 28-1 | برگشت به فهرست نسخه ها


XML English Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

A A O. A Systematic Elicitation of the Product Service System (PSS) Based On the Service Quality Metrics SERVQUAL and Implementation of Knowledge Management System. IJIEPR 2023; 34 (1) :1-28
URL: http://ijiepr.iust.ac.ir/article-1-1584-fa.html
A Systematic Elicitation of the Product Service System (PSS) Based On the Service Quality Metrics SERVQUAL and Implementation of Knowledge Management System. نشریه بین المللی مهندسی صنایع و تحقیقات تولید. 1402; 34 (1) :1-28

URL: http://ijiepr.iust.ac.ir/article-1-1584-fa.html


چکیده:   (1541 مشاهده)
Product Service System (PSS) is a developing field of examination in in industry practices in todays’ global economy, which significantly affect both production and utilization of resources. In order to enable the applicability of a product service system in an industry. It is important to assess the system using a metrics SERVQUAL model, which characterizes the quality as difference between the customer’s expectation and perception. And a complex examination device intended to gauge quality by catching the hope affirmation worldview which proposes the customers saw nature of how well a given conveyance measures up to their assumptions of that conveyance. This study analysis the adoption of KMS approach, significantly enhances the employee’s knowledge on tangibility and reliability thus influences the customer’s perceptions and expectations of the quality. The findings of the study revealed that KMS approach served as a facilitated tool for sharing and utilizing knowledge in different organizations.
 
     
نوع مطالعه: پژوهشي | موضوع مقاله: تکنولوژی و مدیریت دانش
دریافت: 1401/6/5 | پذیرش: 1401/8/22 | انتشار: 1401/12/19

ارسال نظر درباره این مقاله : نام کاربری یا پست الکترونیک شما:
CAPTCHA

بازنشر اطلاعات
Creative Commons License این مقاله تحت شرایط Creative Commons Attribution-NonCommercial 4.0 International License قابل بازنشر است.

کلیه حقوق این وب سایت متعلق به نشریه بین المللی مهندسی صنایع و تحقیقات تولید می باشد.

طراحی و برنامه نویسی : یکتاوب افزار شرق

© 2024 CC BY-NC 4.0 | International Journal of Industrial Engineering & Production Research

Designed & Developed by : Yektaweb