en پژوهشي Research <span style="FONT-SIZE: 11pt FONT-FAMILY: "Times New Roman" mso-fareast-font-family: 'Times New Roman' mso-ansi-language: EN-US mso-fareast-language: EN-US mso-bidi-language: FA">One of the crucial factors affecting success of e-banking services is customer’s trust. Acquiring customer trust depends on different variables that an e-banking struggles to control. This research aims to explain and clarify the inter-relationships and the interaction effects among customer’s online trust and other relevant factors such as satisfaction and loyalty in e-banking. We developed a model of customer's trust in e-banking industry based on the outcomes of previous researches and semi-structured interviews with experts in e-banking services. To examine the model a descriptive survey was applied. The survey sample population consisted of 405 randomly taken e-banking service users in the city of Tehran, according to a cluster random sampling skim. An important part of the results revealed Trust beliefs relate directly with satisfaction and loyalty among e-banking customers<span style="COLOR: black"><font face="Times New Roman" size="3">.</font></span></span> trust, satisfaction, loyalty, e-commerce, e-banking services 23 33 http://ijiepr.iust.ac.ir/browse.php?a_code=A-10-1-98&slc_lang=en&sid=1 Kamran Feizi kamfeizi@yahoo.com 18003194753284600583 18003194753284600583 Yes Mohammad Hossein Ronaghi mh_ronaghi@yahoo.com 18003194753284600655 18003194753284600655 No