International Journal of Industrial Engineering & Production Research

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Job Satisfaction (JS) plays important role as a competitive advantage in organizations especially in helth industry. Recruitment and retention of human resources are persistent problems associated with this field. Most of the researchs have focused on the job satisfaction factors and few of researches have noticed about its effects on productivity. However, little researchs have focused on the factors and effects of job satisfaction simultanosly by system dynamics approaches.In this paper, firstly, analyses the literature relating to system dynamics and job satisfaction in services specially at a hospital clinic and reports the related factors of employee job satisfaction and its effects on productivity. The conflicts and similarities of the researches are discussed and argued. Then a novel procedure for job satisfaction evaluation using (Artificial Neural Networks)ANNs and system dynamics is presented. The proposed procedure is implemented for a large hospital in Iran. The most influencial factors on job satisfaction are chosen by using ANN and three differents dynamics scenarios are built based on ANN's result. . The modelling effort has focused on evaluating the job satisfaction level in terms of key factors which obtain from ANN result such as Pay, Work and Co-Workers at all three scenarios. The study concludes with the analysis of the obtained results. The results show that this model is significantly usfule for job satisfaction evaluation Keywords: Job Satisfaction, system dynamics, Artificial Neural Network (ANN), healthcar field.

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In this paper, one of the most important criterion in public services quality named availability is evaluated by using artificial neural network (ANN). In addition, the availability values are predicted for future periods by using exponential weighted moving average (EWMA) scheme and some time series models (TSM) including autoregressive (AR), moving average (MA) and autoregressive moving average (ARMA). Results based on comparative studies between four methods based on ANN and by considering the several conditions for the effective parameters in ANN show that, the generalized regression method is the best method for predicting the availability. Furthermore, results of the EWMA and three mentioned TSM are also show the better performance of MA model for predicting the availability values in future periods. 

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The aim of this study is to present a new method to predict project time and cost under uncertainty. Assuming that what happens in projects implementation which is expressed in the form of Earned Value Management (EVM) indicators is primarily related to the nature of randomness or unreliability, in this study, by using Monte Carlo simulation, and assuming a specific distribution for the time and cost of project activities, a significant number of predicting scenarios will be simulated. According to the data, an artificial neural network is used as efficient data mining methods to estimate the project time and cost at completion.

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One of the key issues in the studies on customer relationship management (CRM) and modalities of marketing budget allocation is to calculate the customer’s lifetime value and applying it to macro-management decisions. A major challenge in this sector pertains to making calculations so as to incorporate the possibility of changes in the behavior of customers with the turn of time in the model.
In this article, we first classify the customers of ISACO using clustering techniques and use multilayer neural network to calculate the monetary value of each group of customers during the specific period of time. Then, we use the Markov chain approach to develop a model for calculating the lifetime value of ISACO’s customers by taking into consideration the possibility of changes in their behavior in future time periods.
In this study, a new approach has been used to estimate the parameters of the model proposed for calculating the future lifetime value of ISACO’s customers. This method takes into consideration the possibility of changes in the customer behavior throughout their interaction with the company.
The results obtained here may be used in the allocation of marketing budget and adoption of macro-management decisions to envisage various projects for customers with different lifetime value.

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Today's digital world demands about automated sentiment analysis on visual and text content to significantly displaying people's feelings, opinions and emotions through text, images and videos across popular social networks. Earlier visual sentimental analysis faces many drawbacks like achieve low accuracy and more difficult to understand people opinions due to traditional techniques. Also, another major challenge is a huge number of images generated and uploaded every day across the world. This paper overcomes problems of visual sentiment analysis with the help of deep learning convolution neural network (CNN) and Affective Regions approach to achieve more meaningful sentiment reports with huge accuracy.

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In this paper, a novel data driven approach for improving the performance of wastewater management and pumping system is proposed, which is getting knowledge from data mining methods as the input parameters of optimization problem to be solved in nonlinear programming environment. As the first step, we used CART classifier decision tree to classify the operation mode -number of active pumps- based on the historical data of the Austin-Texas infrastructure. Then SOM is applied for clustering customers and selecting the most important features that might have effect on consumption pattern. Furthermore, the extracted features will be fed to Levenberg-Marquardt (LM) neural network which will predict the required outflow rate of the period for each operation mode, classified by CART. The result show that F-measure of the prediction is 90%, 88%, 84% for each operation mode 1,2,3, respectively. Finally, the nonlinear optimization problem is developed based on the data and features extracted from previous steps, and it is solved by artificial immune algorithm. We have compared the result of the optimization model with observed data, and it shows that our model can save up to 2%-8% of outflow rate and wastewater, which is significant improvement in the performance of pumping system.

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The present study is focused to investigate the effect of the various machining input parameters such as cutting speed (v_c), feed rate (f), depth of cut, and nose radius (r) on output i.e. surface roughness (R_a and R_q) and metal removal rate (MRR) of the C40 steel by application of an artificial neural network (ANN) method.  ANN is a soft computing tool, widely used to predict, optimize the process parameters. In the ANN tool, with the help of MATLAB, the training of the neural networks has been done to gain the optimum solution. A model was established between the computer numerical control (CNC) turning parameters and experimentally obtained data using ANN and it was observed from the result that the predicted data and measured data are moderately closer, which reveals that the developed model can be successfully applied to predict the surface roughness and material removal rate (MRR) in the turning operation of a C40 steel bar and it was also observed that lower the value of surface roughness (R_a and R_q) is achieved at the cutting speed of 800 rpm with a feed rate of 0.1 mm/rev, a depth of cut of 2 mm and a nose radius of 0.4 mm.

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The health insurance system can play an effective role to control health expenditures. The purpose of this study is to provide a model for estimating the physician visit tariffs. To achieve this goal, a hybrid model was used. fuzzy logic is the most appropriate tool for controlling systems and deriving rules for the relationship between inputs and outputs. So, the output of the data mining techniques enter the fuzzy logic as an input variable. The data were collected from the Health Insurance Organization of Iran in two sections including the physicians' costs and physicians' deductions. Owing to the techniques used in this model, NN had the least error, as compared to other data mining techniques (0.0034 and 0.0013, respectively). After defining the variables, membership functions and fuzzy logic rules, the accuracy of the whole control model was confirmed by random data. This research has dealt with the domains of health insurance , their connections and defining effective variables better and more extensively than the other studies in the field.

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This paper proposes a data-driven method, using Artificial Neural Networks, to price financial options and compute volatilities, which speeds up the corresponding numerical methods. Prospects of the Stock Market are priced by the Black Scholes model, with the difference that the volatility is considered stochastic. So, we propose an innovative hybrid method to forecast the volatility and returns in Stock Market indices, which declare a model with a generalized autoregressive conditional heteroscedasticity framework. In addition, this research analyzes the impact of COVID-19 on the option, return, and volatility of the stock market indices. It also incorporates the long short-term memory network with a traditional artificial neural network and COVID-19 to generate better volatility and option pricing forecasts. We appraise the models' performance using the root second-order quadratic function means of the out-of-sample returns powers. The results illustrate that the autoregressive conditional heteroscedasticity forecasts can serve as informative features to significantly increase the predictive power of the neural network model. Integrating the long short-term memory and COVID-19 is an effective approach to construct proper neural network structures to boost prediction performance. Finally, we interpret the sensitivity of option prices concerning the market or model parameters, which are essential in practice.